Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number)
- Health information relevant to your therapy
- Billing and insurance information
- Session notes and treatment records
- Communication preferences
Website Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on site
- Referring website information
- Device and operating system information
How We Use Your Information
We use your personal information for the following purposes:
- Providing Therapy Services: To deliver professional psychotherapy services and maintain treatment records
- Communication: To respond to inquiries, schedule appointments, and provide service updates
- Billing: To process payments and insurance claims
- Legal Compliance: To meet professional and legal obligations
- Quality Improvement: To improve our services and website functionality
Information Sharing and Disclosure
We maintain strict confidentiality and will not share your personal information except in the following limited circumstances:
- With Your Consent: When you provide explicit written consent
- Legal Requirements: When required by law or court order
- Safety Concerns: When there is imminent risk of harm to yourself or others
- Insurance Claims: To process insurance claims with your authorization
- Professional Consultation: Anonymous consultation with other professionals for treatment purposes
Data Security
We implement comprehensive security measures to protect your personal information:
- Encrypted data transmission and storage
- Secure, password-protected systems
- Limited access to authorized personnel only
- Regular security audits and updates
- Secure disposal of outdated records
While we use industry-standard security measures, no system is 100% secure. We continuously work to improve our security protocols.
Your Rights
Under PIPEDA and professional standards, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Withdrawal: Withdraw consent for certain uses (subject to legal/professional obligations)
- Complaints: File complaints with the Privacy Commissioner of Canada
- Records: Obtain copies of your therapy records (fees may apply)
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: