Professional Services Agreement
Mental Health Balance provides professional psychotherapy services including individual therapy, couples therapy, career counseling, and virtual sessions. All services are provided by Cibelly Zedan, a Registered Psychotherapist licensed by the College of Registered Psychotherapists of Ontario (CRPO).
Appointment Policies
Booking and Scheduling
- Appointments may be booked through our online booking system or contact form
- All appointments must be confirmed in advance
- Standard sessions are 50 minutes unless otherwise specified
- Evening and weekend appointments available based on availability
Cancellation Policy
- 24-Hour Notice: Cancellations require 24 hours advance notice
- Late Cancellations: May be charged for cancellations with less than 24 hours notice
- No-Shows: May result in full session fee
- Emergency Exceptions: Medical emergencies will be considered
Payment and Insurance
- Payment is due at time of service unless other arrangements are made
- Many extended health plans cover registered psychotherapist services
- Direct billing available for select insurance providers
- Official receipts provided for insurance claims
- Clients are responsible for understanding their insurance coverage
Confidentiality and Privacy
All therapy sessions and communications are strictly confidential, except when:
- You provide written consent to share information
- Required by law or court order
- There is risk of harm to self or others
- Suspected child abuse or neglect
Clinical records are maintained securely for minimum 10 years after last service.
Telehealth Services
- Secure, encrypted platforms used for all virtual sessions
- Clients must be in Ontario during virtual sessions
- Clients responsible for ensuring private, secure environment
- Local emergency contacts identified before virtual therapy begins
- Alternative arrangements made for technology failures
Limitations and Disclaimers
- Psychotherapy is not a substitute for medical care
- Registered psychotherapists cannot prescribe medication
- No guarantee of specific treatment outcomes
- Some clients may experience temporary increase in distress during therapy
- Not equipped to handle psychiatric emergencies
Contact Information
For questions about these Terms of Service: